We pledge to our clients – Exemplary Customer Service!
Our pledge to deliver exemplary service along with our continual and substantial investment in people, processes and technology clearly demonstrate our commitment to our Clients.
Don’t just hear it from us!
Check out our Testimonials that attest to our stellar customer service and complete issue resolution!
Prompt Response Time
To give you individual attention and dedication when you need it. You will receive prompt, courteous and efficient service with great communication.
Best Practices
To lead the way in fostering and implementing innovation and creativity in our services through an unyielding commitment to providing you the best technology and services possible.
No Tech Talk
To answer your questions in plain English- we will always use terms that you can understand.
Exemplary Service
Complete satisfaction and exemplary service from the information technology and technical services you receive from ATG.
Courtesy & Cooperation
To treat you with the utmost level of courtesy, responsiveness, integrity and respect; and to work with you to ensure that your relationship with us is a pleasant and cooperative experience.
Expertise
To help with any IT related issue you encounter, interact with third-party vendors when needed and lend expertise with systems and applications used to run your business.
Best Value
To provide you with the best value, explaining all costs and plans so that there are no hidden fees or unexpected costs later on.
Problem Resolution
To get the job done right the first time; we will attend to the details of each issue, question or request you have.
Reliability
To communicate the progress of resolving any issues that may arise, no matter what time of day or night.
24/7 Availability
To make it easy for you to communicate with us via phone, email or online with a LIVE Engineer ready to answer your questions.
OUR CLIENTS
We greatly appreciate the patronage of our Clients.
Our company offers the best in managed services and support for all brands of information technology systems. We pledge to ensure the continual delivery of superior technical support while simultaneously providing industry-leading customer satisfaction and service.