Level I (Tier I) IT Technician

Asset Technology Group, Inc. is looking to hire a Level I Technician to assist with Help Desk service calls. In this position, you will handle troubleshooting and maintenance, and support a team of technicians. We value our employees; your voice will have input and influence towards the company’s direction.

You should:

• Be well versed in troubleshooting and resolving issues related to Microsoft Windows desktop and server operating systems
• Be able to provide input on projects and assignments.
• Have energy and the desire to work in a fast-growing company that presents new challenges every day with hardware, software, and other diverse technology
• Be a motivated, organized person with a positive attitude and an innovative spirit
• Exhibit a willingness to learn and ability to manage multiple tasks and projects simultaneously
• Be able to speak to end users in non-technical terms (no geek speak)

Responsibilities and Duties

• Respond to service calls promptly
• Troubleshoot problems quickly and effectively
• Always provide an exceptional customer service experience
• Provide end to end desktop and network support for our clients
• Carefully and completely document work
• Prioritize daily tasks and achieve due dates
• Effectively communicate and collaborate with all staff members, including the CEO

Required Qualifications and Skills

• 1 year experience in Information Technology
• Server administration experience with Microsoft Windows Server 2012, 2016, and 2019 (preferred)
• Desktop support for Microsoft Windows 7, 10, and 11
• Experience with Hyper-V (preferred)
• Ability to troubleshoot a variety of IT related issues in a business network environment (Including, but not limited to, Microsoft Windows Server & Desktop OS, Microsoft Office & Office 365, Network, VOIP, Internet issues, Peripherals, equipment at client locations)
• Special consideration will be given to applicants with technical certifications

Job Requirements

• Valid Driver’s license with good driving record
• Able to pass a background check
• US Work Authorization required
• Duties may require being on call periodically and working outside normal working hours
• Ability to lift standard computer equipment (PCs, Printers, etc)

Benefits Offered

• Medical/Vision Insurance
• 401K Matching
• Paid Time Off (including major holidays)
• Professional development programs and opportunities
• Reimbursement and bonuses for designated certifications

Job Type: Full-time
Job Location: Darlington, SC

If you are interested in receiving more information about job opportunities or wish to apply, please contact information@assettg.com.
All applicants must submit a resume via email.  We will be in touch, once a resume has been evaluated.

Thank you for your interest!

Technical Support Engineer

Asset Technology Group, Inc. is looking to hire an experienced Technical Support Engineer to assist with Server, Desktop and Network related issues for our clients. In this position, you will handle high-level troubleshooting and maintenance and support a team of technicians. We value our employees; your voice will have input and influence towards the company’s direction.

You should:

• Be well versed in troubleshooting and resolving issues related to Microsoft Windows desktop and server operating systems
• Be able to provide input on projects and assignments.
• Have energy and the desire to work in a fast-growing company that presents new challenges every day with hardware, software, and other diverse technology
• Be a motivated, organized person with a positive attitude and an innovative spirit
• Exhibit a willingness to learn and ability to manage multiple tasks and projects simultaneously
• Be able to speak to end users in non-technical terms (no geek speak)

Responsibilities and Duties

• Respond to service calls promptly
• Troubleshoot problems quickly and effectively
• Always provide an exceptional customer service experience
• Provide end to end desktop and network support for our clients
• Carefully and completely document work
• Prioritize daily tasks and achieve due dates
• Effectively communicate and collaborate with all staff members, including the CEO

Required Qualifications and Skills

• 3 years’ experience in Information Technology
• Server administration experience with Microsoft Windows Server 2012, 2016, and 2019
• Desktop support for Microsoft Windows 7, 10, and 11
• Experience with Hyper-V
• Ability to troubleshoot a variety of IT related issues in a business network environment (Including, but not limited to, Microsoft Windows Server & Desktop OS, Microsoft Office & Office 365, Network, VOIP, Internet issues, Peripherals, equipment at client locations)
• Special consideration will be given to applicants with Microsoft certifications (MTA, MSCA, MCSE)

Job Requirements

• Valid Driver’s license with good driving record
• Able to pass a background check
• US Work Authorization required
• Duties may require being on call periodically and working outside normal working hours
• Ability to lift standard computer equipment (PCs, Printers, etc)

Benefits Offered

• Medical/Vision Insurance
• 401K Matching
• Paid Time Off (including major holidays)
• Professional development programs and opportunities
• Reimbursement and bonuses for designated certifications

Job Type: Full-time
Job Location: Darlington, SC

If you are interested in receiving more information about job opportunities or wish to apply, please contact information@assettg.com.
All applicants must submit a resume via email.  We will be in touch, once a resume has been evaluated.

Thank you for your interest!

IT Service Manager

Asset Technology Group, Inc., a Managed IT Services firm (MSP), is looking to hire an IT Service Manager with management skills, team-player attitude, and the ability to communicate effectively. We emphasize a commitment to customer service, integrity, reliability, and willingness to work as a team.  Some major qualities needed for success on the job include management, computer, and analytical skills.

You should:

• Possess the ability to work both independently and collaboratively with our team of IT professionals
• Be well versed in troubleshooting and resolving issues related to Microsoft Windows desktop and server operating systems
• Have energy and the desire to work in a fast-growing company that presents new challenges every day with hardware, software, and other diverse technology
• Be a motivated, organized person with a positive attitude and an innovative spirit
• Exhibit a willingness to learn and teach new technologies
• Have the ability to manage multiple tasks and projects simultaneously
• Possess prior experience in the field of information technology; Must have experience in support of servers, workstations, firewall, routers, and configurations

Responsibilities and Duties:

• Develop and maintain client relationships; Uphold a sense of customer service and measure client satisfaction
• Design and manage projects for the team, creating timelines and assigning technicians
• Oversee the hiring and training of IT technicians
• Manage and assess the performance of the technical team; supervise activities of technical team to ensure exceptional customer service is conducted
• Establish goals for the technicians, tracking performance, progress, and other metrics
• Coordinate troubleshooting, support, and service for networks/clients; As Service Manager, you will ensure that support tickets are assigned to a technician and completed in a timely manner with complete problem resolution
• Must be willing to assist technicians in solving tickets, troubleshooting and other operational problems with clients
• Ensure the availability of required hardware and software; management and maintenance of inventory
• Effectively communicate and collaborate with all staff members
• Perform client IT infrastructure audits and create solutions for implementation and proactive management
• Maintain up-to-date knowledge of technical operations by completing required and recommended certifications pertinent to the job

Requirements and Qualifications:

• 3+ years’ experience in IT Management
• 5+ years technical experience
• Computer and Network Skills: Server administration experience, Windows knowledge and configuration experience, MS Office Suite and Office 365 deployment experience, Firewall experience, Skills with MS Exchange, virtualization, and remote access is a plus, Knowledge of VoIP systems and telephony systems is desired
• Education: College diploma in computer science, engineering or information systems is desired. Possessing certifications from recognized institutions also increases job prospects.
• Management skills: Ability to coordinate the operations of the technician team and to achieve set objectives
• Valid driver’s license with good driving record
• US Work Authorization required
• Duties may require being on call periodically and working outside normal working hours

Benefits offered:

• Medical and vision insurance
• 401K Matching
• Paid time off (including major holidays)
• Professional development programs and opportunities
• Reimbursement and bonuses for designated certifications
• Competitive Salary and Bonus package

If you are interested in receiving more information about job opportunities or wish to apply, please contact information@assettg.com.
All applicants must submit a resume via email.  We will be in touch, once a resume has been evaluated.

Thank you for your interest!